Grofast Digital BDData deletion
Last updated: November 09, 2026 | Effective immediately

Privacy Policy

How Grofast Digital BD collects, uses and protects information.

This Privacy Policy describes how Grofast Digital BD ("we", "us", or "our") collects, uses, and protects information obtained through our CRM platform and connected social media integrations including Facebook Messenger, Instagram, and WhatsApp.

1. Information We Collect

We collect the following types of information through our omnichannel CRM system:

  • Customer names, profile photos, and public profile information from connected social media platforms
  • Message content sent to our official Facebook Pages and Instagram accounts
  • Message timestamps, delivery status, and read receipts
  • Platform identifiers (e.g., sender IDs) required to maintain conversation context

2. How We Use Your Information

We use collected information solely for:

  • Responding to customer inquiries and support requests
  • Managing internal customer service workflows
  • Tracking conversation history for improved support quality
  • Assigning conversations to the appropriate support staff

We do not sell, rent, or share customer data with any third parties for marketing purposes.

3. Data Storage & Security

All data is stored on secured servers located within our controlled infrastructure at crm.grofastdigitalbd.com. We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit
  • Password-protected access with role-based permissions
  • Regular security audits and access logging

4. Meta Platform Data

Our application connects to Meta's platforms (Facebook, Instagram, WhatsApp) via official APIs. We comply fully with Meta's Platform Terms and Developer Policies. Data obtained through Meta APIs is used only for the purposes described in this policy and within the scope of permissions granted during App Review.

5. Data Retention

Customer conversation data is retained for a maximum of 12 months from the last interaction, after which it is permanently deleted from our systems. Users may request earlier deletion at any time.

6. Your Rights

You have the right to:

  • Request access to data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (see our Data Deletion page)

7. Cookies

Our CRM platform uses session cookies strictly for authentication purposes. We do not use tracking or advertising cookies.

8. Contact Us

For any privacy-related questions or requests, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.